Many Kenyans who work online are expressing their frustration with popular US online payments company PayPal.
Taking to social media, PayPal users complain that their funds are being held for up to 180 days without being informed what rules they violated.
Others said their accounts have been locked, temporarily or permanently, for “suspicious activity”, adding that attempts to resolve these issues through the company’s customer service channels are often an exercise in futility. This has left many Kenyans, especially online writers and freelancers frustrated and distressed.
Mohamed Ibrahim wrote: “PayPal withheld payments from my customers in the Middle East. It was so frustrating I had to halt my online teaching services.”
Sky Muasya said: “PayPal is withholding my 400 USD for 9 months now.”
SK Stanley noted: “PayPal is a nightmare!! I could be madly rich now but PayPal locked my account permanently. I can't transact anymore.”
Lokol Man II quipped: “PayPal has fu*ked me up. A client sent $700 three times when she was supposed to send 700. She disputed and had the extra 1400 sent back. But now, every two weeks PayPal's been deducting 700 from my account claiming they are refunding her. It's now taken a total of 1400!”
Njenga said: “I completed my 180 days limitation on Jan, I decided to pursue my money, to my surprise, they decided to limit me for another 180 days. I hate PayPal.”
Makima Makima wrote: “My 1000 dollars is stuck at PayPal. They are thugs with their limited account nonsense. Even if you provide everything they want it’s in vain. Crooks.”