Interior Cabinet Secretary Fred Matiang’i has announced that identity cards, passports, birth and death certificates will be issued on the same day of application starting July 1st, 2020.
CS Mating’i, who spoke in Mombasa on Wednesday, said the aforementioned documents will be processed within hours at the Immigration headquarters in Nairobi but applications originating from outside the capital and abroad will take a few days.
“We interact with our citizens at their most vulnerable moments and the pain and misery I saw them go through last year is unacceptable in Public Service,” stated Matiang’i.
“We cannot be expected to be the provider of solutions yet be deemed to be the greatest source of pain. This must and shall stop! Change in our processes, procedures, and attitude cannot be overemphasized.”
At the same time, CS Matiang’i directed the Principal Secretary in charge of Citizen Services to ensure strict and uncompromised adherence to the Service Charters of government departments. He also directed all County Commissioners to make impromptu checks at service centers and take tough actions on a lack of efficient service delivery.
“I shall hold the County Commissioners responsible for, in particular, immigration services, registration of persons and issuance of birth and death certificates in their counties,” he warned.