How Safaricom Steals Your Internet Bundle
99% of Kenya’s 6.5m internet users access it via mobile, of which Safaricom owns 77% marketshare. In Kenya, when you buy a 1.5Gb internet bundle from Safaricom you pay 1000ksh (~$12). You’ve paid for the data, and there is no additional cost to Safaricom if you were to use that data today or a year from now. The whole concept of data bundle expiry is ridiculous, as noted by Safaricom CEO Bob Collymore when he visited the iHub:
“When you go into a petrol station and fill up your car, does the owner of the petrol station tell you to bring it back on Wednesday to take back what’s left in the vehicle? Of course not. So I ask, why the hell are we doing that?”
Bob goes on to say that he isn’t going to be an apologist for this practice, that there is a problem with leaving the data there ad infinitum. That 60 days is probably too short and that Safaricom does need to change how they handle this.
- Until recently they just held your data hostage. If your data expired, you could recharge with just a few shillings of data, this would re-trigger your “old” data that was past the expiration, and have that available to you again.
- Today, it is “data gone, money stolen” after expiration. They cut you off if you haven’t used all of your internet bundle in the nominal 7-90 days, no matter how much is remaining.
I brought this up with Bob Collymore, and his chief executives when they visited the iHub earlier this year (see video), at which point he admitted that it was indeed a dubious practice that would be changed to something much more open to users. You’ll see what Bob says at the 1:17 mark in the video below.
Here Bob is on video speaking to this point (I’ve saved the link to go to the right point in the video):
By Hash, White African
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That is what i have been complaining about all along . I have sent a letter to the head office no reaction. this is same for airtime you buy prepay for airtime kes 5, 20, 50 etc they force you to use that amount for a specified time . Prepayment is like getting a loan without interest . that is what they are doing to us !! as of that is not enough they take even what you loaned them > This is stealing and law shuld not permit it . If you buy a commodity , you can do whatever you want wit it . You can throw it away it is yours .
Keeping the line at least they shoudl allow one year . the worst hit are our cucus and mums in the country side. They need their airtime to be able to call for emergency or be called . If their line is cut off the relative cannot reach them .
The bottom line is the telecom companies in Kenya are stealing millions of money from the wananchi .
How did I miss this? Safaricom are thieves...... from airtime to dividends. How come the share-price just goes down and yet business is booming, per all other indicators? I doubt if one can do clean business with safaricom...... a boycott is beckoning.