Uber Speaks After Nairobi Cab Driver Shows Up Drunk to Pick Customer [VIDEO]
Ride-hailing company, Uber has opened a probe into an incident in which one of its drivers showed up drunk to pick a customer in Nairobi.
Uber said it was looking into the incident after a video of the intoxicated driver was shared on Twitter by a user identified as Mura Kariuki.
In the video that has since gone viral, the driver of the cab bearing registration number KCU 968W is evidently drunk but he denies it when he is asked by Kariuki and instead claims he is sleepy.
I hailed an Uber this morning.
— Nobody (@Murakariuki) March 21, 2020
KCU968W
@Ma3Route @uber_kenya pic.twitter.com/lvKRvdm4T4
After Kariuki insists that he is intoxicated and threatens to report him to Uber, the driver tells him to “report to my mama.” Kariuki then snatches the taxi’s keys, which makes the driver storm out in protest.
“Upon learning of this, we immediately began investigating the incident and followed up with the account holder. Rest assured that our incident response team will be following up with both parties ASAP,” Uber said through Twitter on Saturday.
“Please know that we work on taking the needful actions with the driver-partners who violate our terms and conditions, which may reach in some cases fully rejecting them from the app.”