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28 Safaricom employees lost their jobs in the year ended March 2021 for engaging in fraud-related offenses.
The 28 were found guilty following investigations into 36 cases of alleged fraud at the country’s largest telecommunications company.
Safaricom also issued a warning to 19 other employees and referred one of the cases to government agencies for further action, according to the telco’s latest sustainability report released on Wednesday.
22 out of the 36 cases involved data privacy, eight touched on breach of policy while four were SIM swap incidents. Two cases involved asset misappropriation.
Safaricom revealed it has established fraud management squads as part of its efforts to combat fraud cases.
“The squads have completed three key initiatives: targeting irregular subscriber registrations, focused awareness to customers, and a review of the processes followed by SIM selling outlets,” the report reads in part.
Safaricom listed identity theft and social engineering fraud as the most common forms of fraud targeting customers of its MPesa mobile money platform.
“We highlighted the issues through an above-the-line campaign under the tag Jichanue and Take Control, using radio, TV, and digital channels,” Safaricom said.
“With the aim to reach all customers, we sent out over 63 million SMS broadcasts. Additionally, our digital channels reached 9.5 million people and our radio campaign reached over eight million people.”
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Corporate greed by Safaricom. Giant corporation that exercises predatory lending, unfair billing practices and literally steals from its own customers but now they are the loudest against fraud. Thieves have no honors. Huh?
Very good! Maybe the calling rates will drop and ease a little bit! Someone a job and then goes on to steal to a point getting fired! Now ca bad record will follow them to death and may never be able to get another job!
The government should follow suit and fire all the corrupt employees and civilians! They should start by firing DP Ruto! We have to go too down next time around!!
That's the way to go Safaricom. I only hope that the faud management squad does not engage in solicitation strategies with intend to entrap employees. That would cause a hostile environment.Just let employees knows that if breach company policy you have no future there,and with employment being as scarce as it is in Kenya, we hope employees will "police"themselves.
If only fear of burning in hell was a deterrent !