USCIS Case Status Glitch Leaves Thousands Confused as Messages Suddenly Change

Thousands of immigrants across the United States have been left confused and anxious after unexpected changes appeared on their USCIS case status updates this week, prompting fears of processing errors, lost applications, or unintentional denials.

Reports began surfacing on Tuesday from applicants checking their case status online, only to find new messages such as “Case Was Updated,” “Decision Has Been Mailed,” “We Are Taking Longer Than Expected,” or “Case Was Transferred” — even for applications that had been dormant for months.

Immigration forums, Reddit groups, and Facebook communities quickly filled with screenshots and concerns, with many users saying they had not received any emails, text alerts, or official notices explaining the sudden changes.

USCIS has not issued a formal announcement, but multiple immigration attorneys say the issue appears to be a system-wide update or internal system sync, not necessarily an action taken on individual cases.

Attorney: “This looks like a USCIS system refresh, not actual movement on most cases”

An immigration attorney in Texas told Mwakilishi.com that the pattern suggests USCIS may be pushing updates across its online portal.

“We’ve seen this before during backend maintenance. The case status tool changes briefly, then stabilizes. It does not always mean your case is actually moving.”

Some applicants reported that their cases reverted to the original status a few hours later, reinforcing the likelihood of a technical glitch.

Types of applications affected

Reports show that the glitch may be affecting multiple case types, including:

• Green Card (Adjustment of Status – I-485)
• Employment Authorization (EAD – I-765)
• Travel Document (Advance Parole – I-131)
• Naturalization (N-400)
• Family-based petitions (I-130)
• Fiancé Visa applications (I-129F)

Several DACA and asylum seekers also reported inconsistent updates.

USCIS guidance: “Don’t assume a decision has been made”

While USCIS has not released a public notice, previous incidents of similar glitches included the following agency recommendation:

• Do not make any assumptions based on unexpected online status updates.
• Wait for an official mailed notice, which is the legally binding decision.
• Do not submit duplicate applications unless advised by an attorney.

Immigration lawyers warn that relying solely on the online portal can lead to unnecessary panic.

What applicants should do
✔ 1. Take a screenshot of your status

This may help if discrepancies arise later.

✔ 2. Check your USCIS online account (my.uscis.gov)

The online portal usually displays more accurate updates than the public case status page.

✔ 3. Wait for a mailed notice

Official decisions are always delivered by mail.

✔ 4. Contact USCIS only if:

• Your case shows a decision but you receive no letter within 30 days, or
• The update states your case was transferred and you receive no follow-up notice.

Why this matters for immigrants

With processing times already delayed nationwide, any unexpected update — even a technical glitch — can cause significant concern for applicants who depend on timely approvals for work, travel, and family reunification.

For many Kenyan immigrants in the U.S., particularly those awaiting green cards, work permits, or citizenship interviews, these system issues add another layer of stress.

What’s next?

USCIS is expected to issue a clarification if the glitch impacts a large number of applicants. Immigration attorneys are currently advising clients to stay calm and monitor their mailboxes, not just the website.

Mwakilishi.com will continue tracking the issue and will update readers as soon as new information becomes available.