"Time to Think": KQ Launches New Service Allowing Customers to Book Flight and Pay Later
National carrier Kenya Airways (KQ) has launched a new service dubbed “Time to Think.”
The product gives KQ customers additional time before making payments for their flight bookings.
Under the new service, travelers will be able to book a flight and put the booking on hold for up to three weeks (21 days) before they can pay.
Previously, customers were required to make payments immediately after booking their destinations.
The new product protects customers against ticket price increases in addition to giving them a way to avoid penalties in case of adjustments in their travel plans.
Kenya Airways in a statement said the airline has focused on developing a model that meets the needs of its dynamic market and customers, during a time where booking confidence has been affected by the ever-changing nature of travel in the wake of the COVID-19 pandemic.
Acting Chief Commercial and Customer Officer Julius Thairu said the airline will continue to develop and innovate its travel experience by putting passengers' needs at heart.
"As this service goes live, we want our customers to feel more confident when booking with us and enjoy the option to pay when ready,” said Thairu.
Customers can get the new service at any Kenya Airways Sales Office or preferred travel agent.
Comments
Ati nini? Buy now pay later?…
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Ati nini? Buy now pay later? Boy, Kenya is acting way out of its league. Do they have that kind of money to afford this? Well...l wait in baited breath.
‘Book’ does not mean ‘travel…
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In reply to Ati nini? Buy now pay later?… by Sukari (not verified)
‘Book’ does not mean ‘travel’. You just booked but not yet expended the service. Take time to read and understand the article.
Yenyewe? Nani aliwaROGA🥳…
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In reply to Ati nini? Buy now pay later?… by Sukari (not verified)
Yenyewe? Nani aliwaROGA🥳 hawa waKENYA?
Not for me
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Not for me. Fix customer service first . Rudeness and altitude not worthy putting my ass in ke flights. Ke Airways should have reviews for every flight customer who use the flight to make sure people get services they pay for till then not using them
Good feedback!
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In reply to Not for me by John (not verified)
Good feedback!
A total failure repackaged…
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A total failure repackaged yet again. Close the damn thing.
@Kimchi...same difference. …
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@Kimchi...same difference. They are reaching....
Give them a chance at least…
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Give them a chance at least the food when the flight is originating from Kenya is much better than what other airlines serve for those taking long interconnecting flights.As long as they do not bump you when you have a confirmed booking they are trying their best to stay in business they are tired of transporting cargo and we need a national carrier we cannot rely entirely on foreign airlines
Kenya Airways need new…
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Kenya Airways need new leadership. Very soon, there will be many dissatisfied customers who booked their tickets 3 weeks ago, only to realize at time of payment that the price has doubled or tripled. I'm still waiting for KQ to close offices in JFK and AMS because they have better and cheaper options. Again, KQ partner KLM is in all major US airports, and it does not have a single office. All their business is handled by Delta.
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