KQ
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In 2023, Kenya Airways (KQ) achieved the highest punctuality rate among East African flag carriers, surpassing Ethiopian Airlines, which had held the top spot for years.
Cirium, an aviation analytics company, reports that KQ attained on-time arrivals for more than 70% of its 41,905 flights, resulting in a performance rate of 71.86%. Despite being crowned as East Africa's most punctual flag carrier, KQ came in second on the continent, with Safair from South Africa taking the lead with a remarkable 92.36% on-time performance.
In the Middle East and Africa (MEA) region, Kenya Airways (KQ) achieved the tenth position, surpassing Ethiopian Airlines (ET) in terms of punctuality for the first time. Oman Air claimed the top spot with an impressive punctuality rate of 92.53 per cent. Ethiopian Airlines, which had held the title of Africa's most punctual flag carrier for five years in a row, ranked sixth in the MEA region and first in Africa in 2022, with a punctuality rate of 77.3 per cent.
In 2021, ET achieved an impressive ranking as one of the top 10 airlines. It secured the fourth position within the region, following closely behind Safari, which took the lead in Africa. Interestingly, KQ did not make the cut. KQ's presence among the most punctual airlines was last observed in 2019 when it claimed the tenth spot. Experts emphasize the crucial role of punctuality in determining an airline's revenue and ensuring customer satisfaction.
Anthony Brooks, an aircraft appraiser, stresses the importance of an airline's punctuality in determining passenger satisfaction. Consistently high punctuality can also be a valuable marketing asset. Although KQ showed improvement, it encountered obstacles. Despite its strong performance for the majority of the year, delays in November and December had a detrimental impact on its ability to arrive on time.
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What is more important arriving on time or arriving with ALL of my luggage?
Let us hope the Ruto administration will not bring this airline to the ground by appointing incompetent in key positions just because ni chance yao ya gugula.